Returns & Exchanges

All returns following the guidelines listed on this page will be accepted for store credit only, no direct refunds will be issued. Store credit does not expire and can be used at anytime online.   

Guidelines

  • All returns must be postmarked within fourteen (14) days of delivery to receive a store credit
  • Merchandise must be unworn, unsoiled, and unwashed
  • Sanitary strips, manufacturer tags,  hangtags and any other applicable accessories must be in-tact and untampered with
  • We only accept returns not exchanges. If you want to make an exchange you can request a return and use the store credit for another item.
  • We don't hold returns for any items on sale or purchased under any promotion.
  • If you are returning an item that is not "Akai Swimwear" brand, the return cost will be an expense. A label won't be provided.

Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense. 

All clearance items and/or items bought during certain promotional sales are FINAL SALE and are not redeemable for any type of return. 

All accesory items are FINAL SALE items. 

 

Not completely in love with your purchase?

No problem! Just follow the instructions below to return:

Mail

Domestic
  1. send us an email to hello@akaiswimwear.com
  2. Once you completed your return request, pack items securely in your package with the return label we will send you (only valid for USA or domestic shipping). Please note: AKAI SWIMWEAR is not responsible for any damages incurred during shipping.
  3. Affix the the return shipping label and order confirmation to your package.
  4. Drop your package off at a U.S. Postal Service mailbox.
International
  1. Contact hello@akaiswimwear.com  
  2. Pack items securely in your package of choice and include the order confirmation inside. Please note: AKAI SWIMWEAR is not responsible for any damages incurred during shipping.
  3. Drop your package off at your local post office.
    All returns must be shipped back to:

    2020 N Bayshore Drive Paramount Bay Unit 3301 Miami Fl 33137

    Online purchases will be accepted for store credit. This will be sent to you as a promo code with the value of the purchase via email.

     

    What happens next?

    If your package arrives in due time, your return will be inspected and processed for store credit. You will be notified via email to the address used upon checking out with a store credit amount. 

    Please allow 5-7 business days from the return arrival date to receive notification on your return status.

     

    Shipping Costs

    At this time, prepaid return labels are only available to domestic shipping. Return shipping is not refunded in returns or store credit transactions.

    Customs charges incurred for returns will be billed to the customer

    International return shipping is also not refunded, and paid for by the customer, not AKAI SWIMWEAR.

     

    Defective Items

    AKAI SWIMWEAR values 100% customer satisfaction. Defective items should be reported to customer service immediately (before returning package) to insure your refund is properly processed.

     

    Additional Questions

    For any additional questions concerning returns, please feel free to email us and we’d happy to help you out. For immediate assistance, give us a call.

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